2019 User Conference

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• Goals of User Conference
• RSI Overview

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• PSR
• Circular OT-5
• Empty Revenue
• Positive Train Control (PTC)
• Equipment Phase-Outs
• RSI website
• Questions:
  • OT-5:
    • Who is the controlling entity?
      • Contact leasing/using the railcar
  • Fleet Sizing:
    • Where does the transit data come from?
      • CLM data collected for each railcar move
      • Adjustable parameters to control date range, origin, destination, etc.
    • What fields in the model can be adjusted?
      • Moves
      • Transit Segments
      • Maintenance Buffer
      • Season Allowance
      • Storage Allowance

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• Rail carrier pricing
• Rate changes over time
• What is the “best” price?
• Developing a strategy
• When to seek a rate estimate
• Questions
  • How fast of a response can you get from railroads?
    • Within a few days 90% of time, some within a few weeks
    • Faster: UP, BNSF, CSXT, CN
    • Slower: CP
    • Hit or miss: NS
    • Rule 11 being forced on customer, advantages/disadvantages?
      • Advantages: visibility to each carrier’s input
        • Negotiate with more flexibility
      • Disadvantages:
        • Expiration
        • Challenging with multiple carriers
  • Able to negotiate down on tariff rates?
    • Depends on RR and commodity
    • Must provide case for why you need better rate
  • New rate, minimum info needed?
    • STCC
    • Origin & destination of rail move, identify:
      • Shipper vs Party at Pick up
      • Destination vs In Care of
  • Volume
    • Can be an estimate

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• Effective & Manageable Rate Entry
• Rate Management in RSInet
• The Power of an Accurate Rate List
• Questions
  • If rate expires, does it automatically become inactive in RSInet?
    • No
    • Remains valid for historical moves
  • What is the difference between View Rates vs View Pattern Rates in RSInet?
    • View Rates
      • Displays rates by segments (Rule 11)
      • Establish comments in Rate Request page
      • Will not calculate fuel
    • View Pattern Rates
      • Will calculate fuel
      • Displays total rate for lane
  • What is the best way to mass add rates/patterns?
    • Reach out to account manager to bulk enter / mass updates
  • Rate calendar on dashboard?
    • Existing rate calendar in data viz
    • IT is developing new dashboard widgets
  • Suggestions:
    • Minimum weights on View Pattern Rates page
      • Fixed on Monday 10/7/19
    • Rate Request Page: able to identify party at pick-up / in care of
      • Being discussed internally
    • International shipments: able to add customs brokers
      • Being discussed internally
  • How long for a Rate Request to be processed?
    • System will send email to rate department w/ details
    • Response within 4 business hours
      • responses include
        • Actual Rate
        • Estimated Rate
        • Response from RSI about status
      • Response Metric: 98% within 4-hour response target
      • Consider that RSI is in Eastern Time zone and submit requests accordingly
      • When submitting a lot of rate requests or submitting near the end of the day, call RSI to communicate needs
  • Rate Request Page:
    • Rate already in place w same origin/destination (different STCC)
      • Contact rate dept to check rate for new STCC
      • Clone function
    • How does it impact rate/pattern if origin/destination details are not accurate?
      • Rate:
        • Even if cities are few miles apart, there can be drastic difference in rates
      • Pattern:
        • May cause reconsignment, diversion, more $, rejected EDI’s
    • How to verify address is correct through RR?
      • Serving Carrier Reciprocal Switch Tool (SCRS) database: BNSF, CSX, UP, Rail Impact
    • Know Weight Restrictions:
      • Let RSI know when submitting request
    • Starting rate services w/ RSI, is it valuable to still add historical/expired rates?
      • Yes – railroads bill for older moves
    • If shipping on expired rate, displays $0
      • User receives and error message, but can still ship

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• Benefits
• Process Flow
• Audit vs. Pay
• The Accounting Grid
• Questions
• Common errors of freight audit?
  • Rate contract
    • railroad bills on public instead of private
    • railroad bills as thru rate vs. rule 11
  • STCC issues
  • Errors from diversions/reconsignments
• Why are there Freight Bill attachments in RSInet?
  • No attachment if bill is OK to pay or invoice is voided
  • Attachment if something needs to be disputed
  • Is information kept in RSInet forever?
    • Yes
    • Data can be archived or purged upon request
• Diversions: if entered in RSInet, does it get entered with RR?
  • No, for record purposes and indicator for RSI Diversions team
  • RSI Diversion Team response time: 2 hours
• Is there a way to work w short lines to manage the freight accounts?
  • Short lines don’t have websites
  • RSI can work w reps to provide info

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• Creating & Saving Reports
• Reports for Best Practices
• Track & Trace
• Fleet Status
• Demurrage
• Transit
• Questions
  • Is there an RSInet Mobile app in the works?
    • Yes. RSINext technology will be more mobile friendly and allow RSI to develop a mobile application
  • Turning on HTML5?
    • Edit profile
    • Grid options
  • Does report column coloring show up in Excel?
    • No, only RSInet
  • How to add constructively placed dates to trace reports?
    • Edit Report
    • Outputs
    • Add Desired Field
  • How to clone another user’s saved report:
    • Modify
    • Report tab
    • Rename
    • Save as New Report
  • How to change format for emailing reports?
    • Edit Report
    • Outputs
    • Change Output Type
    • What is the most accurate ETA in reports?
  • Can reports be sent to non RSInet users?
    • Yes
    • Recipient must be setup in the Contacts section
  • How to flag shipment that’ll be late?
    • Potentially Late output on Trace Report
    • If Railraod ETA is after Calculated ETA, flagged at Potentially Late
  • How to use Demurrage Reporting?
    • Contact account manager

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• Benefits of Transloading
• Types of Transloading
• RSI’s Transloading Services
• STS Intermodal
• Questions
  • Do all terminals hold RSI name?
    • Yes, we are the operators
  • Terminal Types
    • TBT: thoroughbred bulk terminal (NS is customer)
    • Licensee terminal: direct relationship w/ customer
  • Where to find terminal operations locations? Website
  • Are you looking to expand to Midwest?
    • Yes
  • Partnering with short lines?
    • Yes
  • Terminals to set up certain STCC that isn’t listed for certain location currently?
    • Based on demand for that location
    • Depending on customer’s needs and volume, can be accommodated
  • Hazmat exception
    • Vapor recovery, controlled atmosphere, closed loop systems
  • Is there a freight advantage for RSI customers?
    • No control over impact on rates
  • Potential location visibility to be added to website soon

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• Who is Princeton TMX?
• What do we do?
• How do we do it?
• PTMX Truckload Solution
• Questions
  • How does it tie into RSI interface?
    • Strategic alliance
    • Real time truck & rail
    • Single sign on web app
  • Timeframe: within next year
    • Products look and feel the same
    • Looking for ocean partner
  • What is the implementation timeline when signing on a new client?
    • 30-60 days on average
    • Up to 1 year

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• Equipment Management
• Fleet Management
• Value Added Services
• Questions
  • Where are the Shop Status reports located?
    • RSInet Maintenance Logs
  • Who to contact to utilize this service?
    • Account Manager
  • How to upload equipment?
    • IT – can mass upload equipment details
  • Mileage equalization explanation:
    • Bill comes once per year
      • Applies to those who lease/own tank cars
      • Tank cars can move empty up to 106% of loaded miles, then billing for excess miles applies
  • Auditing all the line items to ensure data is accurate/fair
    • dispute if not accurate
    • Even one mile off
  • Results in reduced excess mileage bills
  • Who to send to?
    • Erica
  • MRU throughput seems to be slow, does RSI track time on MRU’s?
    • Yes, MRU’s are treated like a normal shop event
    • There are time spend reporting options available in RSInet

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• History, Metrics, & Introspection
• Software Development Process
• Software Performance & Development Language
• RSINext Reveal
• Questions
  • Do the filters reset when navigating away from a page?
    • No, users will be able to switch between pages without losing applied filters
  • Is data hosted on own server?
    • Local server
    • RSI is SSAE certified with multiple backup and disaster recovery plans in place
    • Exploring cloud-based hosting options
  • Is the shareable link accessible if someone doesn’t have RSInet access?
    • No, requires log in to open report
    • Possible future link for non RSInet users
  • Is the clone pattern function still available?
    • Yes, not replaced by new template function
    • Save As function to potentially replace clone function
  • Can RSINext accommodate separate account codes for freight and fuel?
    • Yes, multiple account codes can be stored with each shipping pattern
  • Will mass updating cars still redirect users to the general equipment page?
    • RSINext will allow users to mass update equipment while remaining in the current page

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• What is Business Intelligence?
• Visualization Hub
• Types
  • Operational
  • Performance
  • Strategic
  • Custom
• Future State