2019 User Conference

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  • Goals of User Conference
  • RSI Overview

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  • PSR
  • Circular OT-5
  • Empty Revenue
  • Positive Train Control (PTC)
  • Equipment Phase-Outs
  • RSI website
  • Questions:
    • OT-5:
      • Who is the controlling entity?
        • Contact leasing/using the railcar
    • Fleet Sizing:
      • Where does the transit data come from?
        • CLM data collected for each railcar move
        • Adjustable parameters to control date range, origin, destination, etc.
      • What fields in the model can be adjusted?
        • Moves
        • Transit Segments
        • Maintenance Buffer
        • Season Allowance
        • Storage Allowance

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  • Rail carrier pricing
  • Rate changes over time
  • What is the “best” price?
  • Developing a strategy
  • When to seek a rate estimate
  • Questions
    • How fast of a response can you get from railroads?
      • Within a few days 90% of time, some within a few weeks
      • Faster: UP, BNSF, CSXT, CN
      • Slower: CP
      • Hit or miss: NS
      • Rule 11 being forced on customer, advantages/disadvantages?
        • Advantages: visibility to each carrier’s input
          • Negotiate with more flexibility
        • Disadvantages:
          • Expiration
          • Challenging with multiple carriers
    • Able to negotiate down on tariff rates?
      • Depends on RR and commodity
      • Must provide case for why you need better rate
    • New rate, minimum info needed?
      • STCC
      • Origin & destination of rail move, identify:
        • Shipper vs Party at Pick up
        • Destination vs In Care of
    • Volume
      • Can be an estimate

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  • Effective & Manageable Rate Entry
  • Rate Management in RSInet
  • The Power of an Accurate Rate List
  • Questions
    • If rate expires, does it automatically become inactive in RSInet?
      • No
      • Remains valid for historical moves
    • What is the difference between View Rates vs View Pattern Rates in RSInet?
      • View Rates
        • Displays rates by segments (Rule 11)
        • Establish comments in Rate Request page
        • Will not calculate fuel
      • View Pattern Rates
        • Will calculate fuel
        • Displays total rate for lane
    • What is the best way to mass add rates/patterns?
      • Reach out to account manager to bulk enter / mass updates
    • Rate calendar on dashboard?
      • Existing rate calendar in data viz
      • IT is developing new dashboard widgets
    • Suggestions:
      • Minimum weights on View Pattern Rates page
        • Fixed on Monday 10/7/19
      • Rate Request Page: able to identify party at pick-up / in care of
        • Being discussed internally
      • International shipments: able to add customs brokers
        • Being discussed internally
    • How long for a Rate Request to be processed?
      • System will send email to rate department w/ details
      • Response within 4 business hours
        • responses include
          • Actual Rate
          • Estimated Rate
          • Response from RSI about status
        • Response Metric: 98% within 4-hour response target
        • Consider that RSI is in Eastern Time zone and submit requests accordingly
        • When submitting a lot of rate requests or submitting near the end of the day, call RSI to communicate needs
    • Rate Request Page:
      • Rate already in place w same origin/destination (different STCC)
        • Contact rate dept to check rate for new STCC
        • Clone function
      • How does it impact rate/pattern if origin/destination details are not accurate?
        • Rate:
          • Even if cities are few miles apart, there can be drastic difference in rates
        • Pattern:
          • May cause reconsignment, diversion, more $, rejected EDI’s
      • How to verify address is correct through RR?
        • Serving Carrier Reciprocal Switch Tool (SCRS) database: BNSF, CSX, UP, USRail Impact
      • Know Weight Restrictions:
        • Let RSI know when submitting request
      • Starting rate services w/ RSI, is it valuable to still add historical/expired rates?
        • Yes – railroads bill for older moves
      • If shipping on expired rate, displays $0
        • User receives and error message, but can still ship

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  • Benefits
  • Process Flow
  • Audit vs. Pay
  • The Accounting Grid
  • Questions
  • Common errors of freight audit?
    • Rate contract
      • railroad bills on public instead of private
      • railroad bills as thru rate vs. rule 11
    • STCC issues
    • Errors from diversions/reconsignments
  • Why are there Freight Bill attachments in RSInet?
    • No attachment if bill is OK to pay or invoice is voided
    • Attachment if something needs to be disputed
    • Is information kept in RSInet forever?
      • Yes
      • Data can be archived or purged upon request
  • Diversions: if entered in RSInet, does it get entered with RR?
    • No, for record purposes and indicator for RSI Diversions team
    • RSI Diversion Team response time: 2 hours
  • Is there a way to work w short lines to manage the freight accounts?
    • Short lines don’t have websites
    • RSI can work w reps to provide info

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  • Creating & Saving Reports
  • Reports for Best Practices
  • Track & Trace
  • Fleet Status
  • Demurrage
  • Transit
  • Questions
    • Is there an RSInet Mobile app in the works?
      • Yes. RSINext technology will be more mobile friendly and allow RSI to develop a mobile application
    • Turning on HTML5?
      • Edit profile
      • Grid options
    • Does report column coloring show up in Excel?
      • No, only RSInet
    • How to add constructively placed dates to trace reports?
      • Edit Report
      • Outputs
      • Add Desired Field
    • How to clone another user’s saved report:
      • Modify
      • Report tab
      • Rename
      • Save as New Report
    • How to change format for emailing reports?
      • Edit Report
      • Outputs
      • Change Output Type
      • What is the most accurate ETA in reports?
    • Can reports be sent to non RSInet users?
      • Yes
      • Recipient must be setup in the Contacts section
    • How to flag shipment that’ll be late?
      • Potentially Late output on Trace Report
      • If Railraod ETA is after Calculated ETA, flagged at Potentially Late
    • How to use Demurrage Reporting?
      • Contact account manager

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  • Benefits of Transloading
  • Types of Transloading
  • RSI’s Transloading Services
  • STS Intermodal
  • Questions
    • Do all terminals hold RSI name?
      • Yes, we are the operators
    • Terminal Types
      • TBT: thoroughbred bulk terminal (NS is customer)
      • Licensee terminal: direct relationship w/ customer
    • Where to find terminal operations locations? Website
    • Are you looking to expand to Midwest?
      • Yes
    • Partnering with short lines?
      • Yes
    • Terminals to set up certain STCC that isn’t listed for certain location currently?
      • Based on demand for that location
      • Depending on customer’s needs and volume, can be accommodated
    • Hazmat exception
      • Vapor recovery, controlled atmosphere, closed loop systems
    • Is there a freight advantage for RSI customers?
      • No control over impact on rates
    • Potential location visibility to be added to website soon

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  • Who is Princeton TMX?
  • What do we do?
  • How do we do it?
  • PTMX Truckload Solution
  • Questions
    • How does it tie into RSI interface?
      • Strategic alliance
      • Real time truck & rail
      • Single sign on web app
    • Timeframe: within next year
      • Products look and feel the same
      • Looking for ocean partner
    • What is the implementation timeline when signing on a new client?
      • 30-60 days on average
      • Up to 1 year

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  • Equipment Management
  • Fleet Management
  • Value Added Services
  • Questions
    • Where are the Shop Status reports located?
      • RSInet Maintenance Logs
    • Who to contact to utilize this service?
      • Account Manager
    • How to upload equipment?
      • IT – can mass upload equipment details
    • Mileage equalization explanation:
      • Bill comes once per year
        • Applies to those who lease/own tank cars
        • Tank cars can move empty up to 106% of loaded miles, then billing for excess miles applies
    • Auditing all the line items to ensure data is accurate/fair
      • dispute if not accurate
      • Even one mile off
    • Results in reduced excess mileage bills
    • Who to send to?
      • Erica
    • MRU throughput seems to be slow, does RSI track time on MRU’s?
      • Yes, MRU’s are treated like a normal shop event
      • There are time spend reporting options available in RSInet

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  • History, Metrics, & Introspection
  • Software Development Process
  • Software Performance & Development Language
  • RSINext Reveal
  • Questions
    • Do the filters reset when navigating away from a page?
      • No, users will be able to switch between pages without losing applied filters
    • Is data hosted on own server?
      • Local server
      • RSI is SSAE certified with multiple backup and disaster recovery plans in place
      • Exploring cloud-based hosting options
    • Is the shareable link accessible if someone doesn’t have RSInet access?
      • No, requires log in to open report
      • Possible future link for non RSInet users
    • Is the clone pattern function still available?
      • Yes, not replaced by new template function
      • Save As function to potentially replace clone function
    • Can RSINext accommodate separate account codes for freight and fuel?
      • Yes, multiple account codes can be stored with each shipping pattern
    • Will mass updating cars still redirect users to the general equipment page?
      • RSINext will allow users to mass update equipment while remaining in the current page

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  • What is Business Intelligence?
  • Visualization Hub
  • Types
    • Operational
    • Performance
    • Strategic
    • Custom
  • Future State